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azurelunatic: Computer with a wind-up key captioned "Which version of STUPID are you running?" (tech support)
...or maybe a few more.

The first is simply the phrase "This has gone beyond frustrating to ludicrous." That was about a domain name in wild dispute.

The second: The song "Brain Problem Situation" has been going through my head, enough that I'm about ready to add it to the journal's subtitle.

Third: RAIN!

Fourth: I excelled at cattiness tonight. All those people who think I'm the sweetest, most tolerant thing: that's just because you've never seen someone get on the wrong side of me.

There's this chick at the secondary workplace who is known for General Flakiness. (I don't think any of y'all know her; she's not someone who comes up in my discussions often.) She was wondering why she didn't make it onto some arbitrary list of Excellent Stats People. She complained to Snarky Lady. Snarky Lady dove into my database and researched the issue. Snarky Lady found that it was due to excessive absences. Snarky Lady went out onto the call floor to let the woman know.

Snarky Lady came back in grumbling. Seems that the chick still doesn't care to accept even partial responsibility for her attendance. " 'I had all those meetings with my parole officer,' " Snarky Lady quoted in a whiny falsetto.

"Parole officer?" said I. "You mean being that stupid is a crime now?"

(This did have the intended effect of making Snarky Lady laugh and stop snarking.)

Fifth: (Blackadder didn't make it that far.) But. I want to get my typing speed up to 90 wpm in order to keep up with work. There is not enough time to close one ticket before the phone rings again if the queue is high. Not if I've not been keeping up with the notes. Alas. That means that I need to bring my typing speed back up again.

Sixth: Someone I met on LJ is at work with me. Today I saw that person on the intra-office IM. That person had let me know whereabouts in the building they were located. That happened to be on the same end of the building I happened to be. I hailed. They hailed back. I stuck my hand up in the air and waved in their general direction. The person I'd thought was them waved back. So now we've seen each other in person! Even though we haven't actually talked face to face yet.

Seventh: That guy who handles bugs? *drool* *thwapself* Bad Lunatic. No chasing after co-workers. Not while still in training.

Eighth: Stage fright = almost nearly gone.
azurelunatic: Vivid pink Alaskan wild rose. (Default)
I am totally digging "Paint Your Picture", Showaddywaddy.
http://www.showaddywaddy.net/paint.htm

Pink Shirt Guy: "What's the relationship of kilobytes to a megabyte?"
Me: "Megabyte is bigger."
Pink Shirt Guy: "Is it a hundred kilobytes to a megabyte, or a thousand?"
Me: "A thousand. ... A geek thousand, 1024."
Pink Shirt Guy: "A geek thousand? Like a baker's dozen?"

Vaporware: "Penny for your thoughts" paid blogging site.

Hyperactivity is setting in. Grandma Cinderella brought one of her grandkids in while she had a meeting. Snarky Lady started babysitting. Well, she started me babysitting, but since I'm kind of withdrawn with kids, she took over and they were playing Pinball together. (There's an exploit on the training room computers that allows game-playing.)
azurelunatic: Vivid pink Alaskan wild rose. (Default)
I have probably done this to people without even realizing it.

Today was pretty much taken up by one blamed report I was putting together for Management. The requirements for something that I got Friday were kind of blurry, but I put together something pretty spiffy. It was, however, wrong. I got the actual requirements, put something far better together, then realized that OMG, stuff from non-current interviewers were not being counted. (And there's still stuff that's not being counted, because the numbers are off. But it's better.) It needed a whole chunk of data, broken down in specific ways. And it wasn't stuff that I was comfortable shoving around with queries, because it was just so fiddly and obnoxious (and I wanted to see wtf I was doing; I'll use queries next time on all the other jobs). But I got it done and got to go home early and go play.

It's planned for four-hour shifts the rest of the weekend. Oi. Not fun with the happy. There's dayshift starting up Real Soon Now. That's good, because hours are short.

Instead of being quite as short as they might be and sending everyone home totally obscenely early, they are doing "review training", aka "sit & bitch & review stuff we should have known and leave some of the phone work alone." My numbers are occasionally the star of the show.

Mr. Boring-Ass McCrankypants who attempted* to Start Shit At Work With The Supervisors for [livejournal.com profile] othercat some time ago was Not Pleased with the fact that while he may in fact be above average, he is not in fact above planned production. There was snark at his expense. There was rather a lot of it from 3:30pm Eyeliner Woman right then and there (she was loudly excited about her above-production scores) and a rather lot more behind the scenes later. (*And failed. Succeeded in putting him deeper in the hole himself, though. Tip to obnoxious know-it-all old men: don't complain about "my neighbor talks to herself" to the multiple-personalitied supervisor. Especially when you don't want anyone to, like, let your neighbor know that it's a touch disturbing, or be moved, you just "think someone should be aware." I'm aware that you're an asshole and trying to start shit, and I'm aware that she's better at her job than you are at yours, and that the supervisors like her and don't like you. And if you mouth off the way you have been lately to the wrong person, you're going to be searching for some of that employment elsewhere that you're evidently so much better suited for.) (Amazingly, Cute Desk Guy and the Figment actually get along with the dude. What is it about pompous windbags?)

Don't keep objects that could possibly be misused by the very determined off the plane, keep potential terrorists off the plane. Oh, goodness. I almost wrote "phone".

Insanity!

Jul. 11th, 2006 10:40 pm
azurelunatic: Vivid pink Alaskan wild rose. (Default)
Today, woke up early and did laundry. Yay, laundry. Nasty cramps, but I was still able to walk. I can't afford to miss work, so I took two ibuprofen, crushed a third and held it under my tongue before swallowing (less nasty than I thought it would be, but more stinging and things starting to go numb) and walked to work.

It all got printed out today, and Snarky Lady and I got started working up database. Because OMG PAIN IN THE ASS.

I have jury duty coming up. I also have some 70-odd hours of vacation time due me. I may start slowly taking what I have. If I have 170-odd hours saved up by November, I might just take that whole month off!
azurelunatic: Cordless phone showing a heart.  (phone)
In at work for 3.5 hours working on the damn spreadsheets. Snarky lady make database. No time for game, dammit.
azurelunatic: Vivid pink Alaskan wild rose. (Default)
Woke up after 7 hours sleep. (Went to bed an hour late.)

Dream had featured rope-climbing, weird buildings on one of the blocks around home. Wood pile sort of construction in a shed, and we'd climbed up and had to get down. There were ropes that we were climbing down, and the wood or plants had all turned into nasty composty rubbishy muck. Obso1337 Super was there. He also happened to be about 8 months pregnant. This was a perfectly normal thing according to the dream. There was no backstory; it just was. Upon waking up, my first thoughts were along the lines of "WTF?!" and my second thoughts were probably very amused.

Obso1337 Super seems to think that the pair of search terms "womens" "testicles" turning up a crazy number of hits means that women have testicles. I attempted to explain to him that he was using two separate search strings, not one single one, and therefore his results meant jack. He is Always Right, though, in addition to being male and 40-ish, so nothing's going to change his clothes the mind he's already made up. This was probably a contributing factor to said dream. Nothing says mpreg like women's testicles.

Have been noticing a disturbing technical trend. Wrote it up for the workplace. Hope to hear back on it. Darkside will viciously mock one of the pieces of code involved.

Came in for my shift as scheduled. Since my social life revolves around
  1. time with Darkside
  2. writing group
  3. LJ
  4. #lj_support
and none of those were conflicting with work, I elected to remain for the second shift.

There is general bogglement over the UnF spreadsheet. The thing is cracktacular, and will be more so after I wind up customizing it for each team. It looks complex at first glance, but really it is not entirely. I realize that $ISSUE_SIDE_JOB has a lot more paperwork than some jobs. I wound up customizing the Team 1 version of the UnF spreadsheet. I left it in their folder for them to play with.

Snarky Lady has started calling me Joanie, and it is spreading. (She started this because the Old Gum Lady Phone Goon calls me that. The Old Gum Lady Phone Goon likes me. It's good to be liked.) It almost feels like home. Added to that is the fact that some of the new people and temps are starting to wonder if I live there... Pink Shirt Guy said that I might as well.

It is entirely bizarre that my entire department is looking up to me as the Tech Person. I can troubleshoot most of the common problems of the department! If not, it is not usual that someone else can fix it. I am already reasonably proficient with entry-level dialer puzzles.

Next Sunday will be another potluck. This time, we must explicitly #include Comic Pirate Super. He was not called properly last time.
azurelunatic: Azz and best friend grabbing each other's noses.  (best friends forever)
Evidently there has been mass quitting. Cute Short Chick quit. Ponytail/Metal Dave isn't going to be around. My former Opposite quit/isn't coming back from leave. Comic Pirate Super is going in the back to Fulfillment full-time, now that Sampling is going to be shutting down. The Check-In Princess is not going to be in field (not sure if it's going to the back or quit). Chaos! Panic! Disorder! Random booths disconnecting from the telnet improperly, with things that involve a possible bad situation with routers outside of the immediate building!

That last took up most of my day. I came in and started getting stuff set up. I don't think I ever entirely got the job figured. I was starting to get Spanish set up when there was a spate of red-screens and I had to start running around telling people not to panic. It goes like so: red-screen, reboot, log in again, red-screen, move.

The custom telnet screens are set up to turn bright red when they lose connectivity to the server. When they turn red at the end of the night when you're logging out, that's one thing. But when something in a router somewhere goes astray and there are router loops going out of state somewhere (according to the rather incomprehensible response to the trouble ticket that the Clean-Cut Geek wrote up) and the thing red-screens in the middle of a survey, that is a problem. It screws up the timeclock. It loses the survey info. Doom! Lots of doom!

There was lots of running around with insanity today, lots of trying to get people to be all at the right place at the right time. Outsourced dinner with the gang. Went on break at a sane time. Comic Pirate Super started out attempting to teach me Emerald City (a spreadsheet) but got called off for meetings and didn't return until right before dinner.

I wasn't watching my job properly; Mountain went high (too many surveys complete in proportion to the rest of the timezones) and then they ran out of numbers. Comic Pirate Super wound up watching it for me.

In addition to supervisor trainees, there are monitor trainees. One of them is this tiny little lady with a daughter about my age. The woman reminds me of my own mother, except Mama does not look as if you will break her if you accidentally knock her over. There have not yet been monitor calibration meetings, so there is all sorts of crazy going on. The monitors are trying to calibrate the new monitors, there is training, there are insane computer problems due to end-user error, and then the Lunatic goes more loony, because OMG END-USERS.

My general wit is getting honed at work, though it's a rather lot more punchy than had been typical. I made some sort of riff on "talk to the hand" the other day -- "All problems should be addressed here," and I indicated the outstretched hand. Then (to a new monitor, talking about a certain OMG WTF individual not much more clueful than Mike JONES, the Used Car Salesman) I mentioned that he should talk to the hand, except the hand I displayed only had one finger paying attention.

I actually went on break something like on time today. Amazing.

Comic Pirate Super eventually did teach me how to use Emerald City. Very useful piece of spreadsheet, that. Flat file turn into spreadsheet! I did not break it! This digressed into work-related geeking. It becomes ever more apparent that those around me are not particularly tech-savvy, except for a very few. Those few, I can get into serious geeking with.

Homie G Super wanted to borrow my electronic TPS Report, except it was a little more involved than he was looking for. Now that I see what's going on with Emerald City, I think I'm going to be spiffing up the sheets something fun. The more I can automate these things, the more time we save. I get so excited when I get to work on all that stuff. It's just simple spreadsheet manipulation, pulling stuff from one sheet and generating about five more, but oh, we're doing too much by hand, and we needn't.

Spent the evening restoring my missing R.E.M. songs on iTunes; iTunes and I lost most of Out of Time for a while, and I've been deprived. Living with Sis was not good for my sanity all of the time, and the times when I should have been restoring my sanity with the music, I could not.
azurelunatic: "Where's the goddamn NERF BAT when you *really* need it?" Animated cartoon tech support loses her cool.  (nerf bat)
Monday: Beltane. Stayed in, caused kittens to tremble in terror at the almighty bzzzzzzzzzzzzzzzzzz, and hung out on IRC. Blue, a long-lost Support volunteer who I didn't recognize, came in and talked about the glee associated with starting working out and getting quite fit indeed. I decided that why yes, I should run on down to the fitness center and hit the funky steppermachine for a bit.

Tuesday: Work. I came in to a disaster scene, and monitored a lot. Lots of people absent. Hit the funky steppermachine after work.

Wednesday: writers. I was disgruntled, profoundly so, after an interlude with the office wherein they were not grasping the idea that just because I *can* use the laundry room does not mean that it is not *profoundly inconvenient* to do so. It disarranges my lifestyle on a regular basis, in fact, and their proposal that I get up at eight the fuck o'clock in the morning before work is approximately like suggesting to someone with a normal schedule that they get up at 3 or 4 in the morning. No stairsteppermachine for me; did give plasma and do the writers thing. After that, I went Power Shopping, where there was more Power than Shopping, and the main point of the event was to get some groceries, some replacement underwear, and an hour of motion.

Thursday: Work again. Lo, there was commentary. Snarky Trainer (same lady, same snark, just no longer quite in her previous incarnations as Monitor or Supervisor) pulled me from my duties after the bulk of my monitoring was complete (after that point it would have been little bits of things that everyone can fill in for) and told me that we need a new training program for $ISSUE_SIDE_JOB, and that I got to draft the first edition of it, since I was running it, monitoring it, and on the phones for it from time to time.

I had discovered about ten poor monitor reports on Tuesday. Snarky Trainer felt better that she was not the only one who was coming back and feeling that she had to hand out poor reports. I mentioned that part of it was because I was coming back to monitoring more regularly after being away with other duties for so long, and I was taking a long hard look what with the n00bs and all and doing some serious self-calibration. She also mentioned that 'net access in the monitor rooms was about to disappear, thanks to some ... individual ... complaining that the PC was broken because it would not connect to some site that was dreadfully off-topic for work.

Wound up working out after work. Strangely addictive.

Friday, I ran $ISSUE_SIDE_JOB and OMG BUSY. Didn't get home until after the fitness center closed.

Today, I monitored in the morning, then wound up going and starting work on the new training presentation draft. Forgot to go on break for a while. Oh, and worked out too.

Tomorrow, I'm hoping to get some more work on that in (enough that I'd feel proud handing it over to Snarky Lady to start debating over for revamping the training) as well as everything else, then hit the end of LepreCon.
azurelunatic: "Where's the goddamn NERF BAT when you *really* need it?" Animated cartoon tech support loses her cool.  (nerf bat)
Turns out that the happy schedule-fu from work, the thing where I got my schedule turned upside-down and handed back to me was even more screwed-up than I thought.

There are two places where the schedule is kept. One of them, for staff and phone goons yoinked to pretend they're staff, is a simple spreadsheet stored somewhere on the system. That's the one that the supervisory-type person changed.

(Incidentally, I am not the only phone goon yoinked to pretend we're staff who is confused as to who our direct supervisor is; Trendy Chick Super was asking about that the other night. It could be one of about half a billion people, actually.)

There is also another place -- the little system that keeps track of the phone goon and phone goon yoinked to pretend we're staff schedules and the jobs we know how to do -- the system that makes up the people/booth lists and the seating charts -- that schedule is contained. The supervisory-type person did not know about this one, and did not know that it was necessary to change things there.

So I was scheduled in last Sunday morning, but not Sunday evening. (I was check-in Sunday evening, so I got to see that I was put down as an absence on the Sunday morning shift, and note that I should not have been scheduled in, and was in fact there in the evening.) I was not scheduled in Monday. (I was check-in on Monday, and again noted this on the paperwork.) I was scheduled in on Thursday, and put down as a no-call/no-show. Snarky Lady Supervisor was very curious about this, as that's just not like me. "Um, because I wasn't scheduled in?"

Things got fixed in the system. Things got fixed in the system fast. My bad attendance points were taken away. The supervisor who'd unknowingly caused all the ruckus had the error of her ways (needing to change things in both places instead of just the one) pointed out to her. Peace and happiness ruled the workplace, and lo, all was good.

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azurelunatic: Vivid pink Alaskan wild rose. (Default)
Azure Jane Lunatic (Azz) 🌺

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